Your privacy matters to us. This Privacy Policy explains exactly what personal data Good 11 collects from Bangladesh players, how it is used, how it is protected, and what rights you have over your own information.
Our Commitments
Six core privacy commitments that every Good 11 player in Bangladesh can rely on.
All personal data stored by Good 11 is encrypted at rest using industry-standard AES-256 encryption. Your information is never stored in plain text on our servers.
Good 11 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the Good 11 platform ecosystem.
You can request access to, correction of, or deletion of your personal data at any time by contacting the Good 11 support team. Requests are handled within 30 days.
All data transmitted between your device and Good 11 is protected by TLS encryption. The padlock in your browser confirms your connection is always secure.
Good 11 only collects data that is necessary for operating the platform, processing payments, and meeting legal obligations. We do not collect data we do not need.
Promotional emails and push notifications from Good 11 are always opt-in. You can unsubscribe from marketing communications at any time from your account settings.
Good 11 ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses the good-11.bet platform. This Privacy Policy describes how Good 11 collects, uses, stores, and protects personal data provided by players in Bangladesh and elsewhere.
By registering an account on Good 11, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside the Good 11 Terms and Conditions.
Good 11 takes its data protection responsibilities seriously. We only collect what we need, we protect what we hold, and we give you clear control over your own information. If anything in this policy is unclear, contact us at [email protected] before registering.
Plain language commitment: This Privacy Policy is written to be understood by real people, not just lawyers. If you have a question about how your data is handled that isn't answered here, ask us directly via live chat or email.
Good 11 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and from third-party payment providers when you make a deposit or withdrawal.
When you make a deposit or withdrawal via bKash, Nagad, Rocket, or bank transfer, Good 11 receives transaction confirmation data from your payment provider. This includes transaction reference numbers and payment status. Good 11 does not receive or store your full bKash PIN, Nagad PIN, or bank account password.
Payment data note: Good 11 never has access to your full payment credentials. All sensitive payment data is handled directly by your chosen payment provider under their own security and privacy standards.
Good 11 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below.
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, phone, date of birth, username |
| Identity verification (KYC) | Name, date of birth, address, ID documents |
| Processing deposits and withdrawals | Payment method details, transaction references |
| Providing customer support | Account details, support communications |
| Fraud prevention and security monitoring | IP address, device data, login logs, bet history |
| Responsible gaming monitoring | Bet history, session data, deposit patterns |
| Sending promotional communications (opt-in only) | Email address, phone number |
| Platform analytics and improvement | Anonymised usage data, device and browser data |
| Legal and regulatory compliance | All data as required by applicable law |
Good 11 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players without human review.
Good 11 processes your personal data on the following legal grounds:
Good 11 does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.
To process deposits and withdrawals, Good 11 shares necessary transaction data with payment providers including bKash, Nagad, Rocket, and partner banks. These providers process your data under their own privacy policies and security standards.
Good 11 may use third-party identity verification services to confirm player identities as part of our KYC process. These services receive only the data necessary to complete the verification check.
Good 11 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required by law, court order, or to protect the rights and safety of Good 11 and its players.
Good 11 works with carefully selected third-party service providers for functions such as cloud hosting, analytics, and customer support tooling. These providers are contractually bound to process data only on Good 11's instructions and to maintain appropriate security standards.
Our commitment: Every third party that receives Good 11 player data is subject to a data processing agreement. We do not share data with any party that cannot demonstrate adequate data protection standards.
Good 11 retains personal data for as long as your account is active and for a period after account closure as required by applicable law and our legitimate business interests. Specific retention periods are as follows:
When data is no longer required, Good 11 securely deletes or anonymises it in accordance with our data disposal procedures.
Good 11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If Good 11 becomes aware of a data breach that affects your personal data, we will notify you and the relevant authorities as required by applicable law.
Your role in security: You can help protect your Good 11 account by using a strong, unique password, enabling two-factor authentication, and never sharing your login credentials with anyone. Good 11 staff will never ask for your password.
As a Good 11 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
You can request a copy of the personal data Good 11 holds about you. We will provide this in a clear, readable format.
If any personal data Good 11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details, you can update most information directly in your account settings.
You can request that Good 11 delete your personal data. Note that we may be required to retain certain data for legal and regulatory compliance purposes even after an erasure request. We will inform you of any data we are legally required to retain.
In certain circumstances, you can request that Good 11 restrict the processing of your personal data while a dispute or review is ongoing.
You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Where Good 11 processes your data on the basis of consent — such as for marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
How to exercise your rights: Email [email protected] with the subject line "Privacy Request" and describe what you would like us to do. We may need to verify your identity before processing the request.
Good 11 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account on Good 11, please contact us immediately at [email protected]. We will investigate and close the account promptly, returning any deposits made and deleting the associated personal data.
Good 11 uses age verification checks during registration and reserves the right to request identity documents to confirm a player's age at any time.
Good 11's servers and service providers may be located in countries outside Bangladesh. When personal data is transferred internationally, Good 11 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards may include contractual clauses, data processing agreements, and transfers only to countries with adequate data protection frameworks.
Good 11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email or by displaying a prominent notice on the Good 11 platform before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the Good 11 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Good 11 handles your personal data, please get in touch:
Good 11 aims to respond to all privacy-related enquiries within 30 days. For urgent account security concerns, live chat is the fastest way to reach our team.