These Terms and Conditions govern your use of the Good 11 platform. By registering an account or placing a bet, you confirm that you have read, understood, and agreed to everything set out below. Please read carefully before you start playing.
Key Points
A quick overview of the main areas covered in the Good 11 Terms and Conditions. Full details are in the sections below.
You must be 18 or older to register at Good 11. One account per person is permitted. Providing false information during registration is grounds for immediate account closure.
Good 11 supports bKash, Nagad, Rocket, and bank transfer. Deposits are instant. Withdrawals are processed within a few hours subject to verification requirements.
All bonuses at Good 11 carry wagering requirements that must be met before withdrawal. Bonus terms are stated clearly at the point of claiming. Abuse of bonus offers results in forfeiture.
You are responsible for keeping your login credentials secure. Good 11 will never ask for your password. Report any suspected unauthorised access to support immediately.
Collusion, use of automated betting software, bonus abuse, and fraudulent payment activity are all prohibited. Violations result in account suspension and forfeiture of funds.
Good 11 provides deposit limits, session reminders, and self-exclusion tools. Players who need support can contact the team at any time or visit the Responsible Gaming page.
Welcome to Good 11. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Good 11 ("the Platform", "we", "us"). By accessing the Good 11 website at good-11.bet, registering an account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms in full and agree to be bound by them.
Good 11 is an online betting and gaming platform operated for players in Bangladesh. The platform offers sports betting, casino slots, live dealer table games, e-sports betting, fishing games, and wheel games. All activity on the Good 11 platform is subject to these Terms regardless of the device or method used to access the platform.
If you do not agree with any part of these Terms, you must not use the Good 11 platform. If you have questions about any section of these Terms before registering, contact the Good 11 support team via live chat or email at [email protected].
Important: These Terms apply to all players on the Good 11 platform. Continued use of the platform after any update to these Terms constitutes acceptance of the revised Terms. Good 11 will notify players of material changes via email or platform notification.
To register and use the Good 11 platform, you must meet all of the following eligibility requirements:
Good 11 reserves the right to request age verification documents at any time. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.
Age Restriction: Good 11 takes underage gambling seriously. If you are aware of a minor attempting to access the platform, please contact us immediately at [email protected].
Each player is permitted to hold one account only on the Good 11 platform. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is a violation of these Terms and will result in all associated accounts being closed and balances forfeited.
When registering, you must provide accurate and complete information including your full name, date of birth, and contact details. This information is used for identity verification and payment processing. Providing false information is a breach of these Terms and may constitute fraud.
Good 11 may require you to verify your identity before processing withdrawals or at any point during your use of the platform. Verification documents may include a national ID card, passport, or other government-issued identification. Failure to provide requested documents within a reasonable timeframe may result in account suspension.
You are solely responsible for maintaining the confidentiality of your username and password. Any activity that occurs under your account is your responsibility. If you suspect your account has been accessed without your authorisation, contact Good 11 support immediately.
Good 11 accepts deposits via bKash, Nagad, Rocket, and bank transfer. All deposits are credited to your Good 11 account balance instantly upon confirmation from the payment provider. Good 11 does not charge fees on deposits, though your payment provider may apply their own transaction charges.
The minimum deposit amount at Good 11 is stated on the deposit page and may vary by payment method. Players must meet the minimum deposit threshold before funds are credited to their account balance.
Players may set voluntary deposit limits on their account as part of Good 11's responsible gaming tools. Once a deposit limit is set, it cannot be increased for a cooling-off period of 24 hours. Decreases to deposit limits take effect immediately.
Payment Security: All deposit transactions on Good 11 are processed through encrypted payment channels. Good 11 does not store your full payment credentials. Never share your bKash or Nagad PIN with anyone, including Good 11 support staff.
Withdrawal requests at Good 11 are processed to the same payment method used for the most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals. Withdrawals are typically processed within a few hours of the request being submitted, subject to verification requirements.
In some cases, withdrawals may take longer than the standard processing time. This can occur during periods of high volume, when additional verification is required, or when a withdrawal triggers a routine security review. Good 11 will notify you if your withdrawal is subject to a delay and will provide an estimated resolution timeframe.
Note: Good 11 does not charge withdrawal fees. If your payment provider deducts a fee on their end, that is outside Good 11's control. Check your provider's fee schedule before submitting a withdrawal request.
Good 11 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated at the point of claiming, in addition to the general bonus rules set out in this section.
All bonuses at Good 11 carry a wagering requirement. This means the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any winnings derived from the bonus can be withdrawn. The wagering requirement for each bonus is clearly stated before you claim it.
Not all games contribute equally to wagering requirements. Slots typically contribute 100% of each bet toward the wagering requirement. Live table games and certain other game types may contribute at a lower rate or not at all. The contribution rates for each game type are stated in the individual bonus terms.
Bonuses that are not claimed within the stated validity period will expire automatically. Wagering requirements that are not completed within the bonus validity period will result in the bonus and any associated winnings being removed from your account.
Good 11 monitors bonus activity across all accounts. Any player found to be abusing bonus offers — including but not limited to creating multiple accounts to claim the same bonus, using low-risk betting strategies to meet wagering requirements, or coordinating with other players — will have their bonus forfeited and may have their account suspended.
Transparency commitment: Good 11 does not hide bonus terms in small print. Every bonus on the platform has its full terms visible before you click claim. If anything is unclear, contact support before claiming.
All bets placed on the Good 11 platform are subject to the specific rules of the game or market in question, as well as the general betting rules set out here.
Good 11 reserves the right to refuse or limit any bet at its discretion. Bets are only confirmed once you receive a confirmation notification from the platform. In the event of a technical error during bet placement, the bet will be voided and your stake returned.
Minimum and maximum stake limits apply to all games and betting markets on Good 11. These limits are displayed within each game or market before you place your bet. Good 11 may adjust stake limits at any time without prior notice.
In the event of a game malfunction, software error, or obvious pricing error, Good 11 reserves the right to void affected bets and return stakes to players. Winnings resulting from a clear error will not be paid out. Good 11 will communicate any such decisions to affected players promptly.
Good 11 is not responsible for bets lost due to internet disconnection on the player's side. If a disconnection occurs during a live game round, the outcome will be determined by the game server's recorded state at the time of disconnection. Players are advised to maintain a stable internet connection while playing.
The following activities are strictly prohibited on the Good 11 platform. Engaging in any of these activities will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:
Zero Tolerance: Good 11 has a zero-tolerance policy for fraud, collusion, and money laundering. All suspicious activity is investigated and reported to the appropriate authorities where required by law.
You are responsible for the security of your Good 11 account. This includes choosing a strong, unique password and not sharing your login credentials with anyone. Good 11 staff will never ask for your password under any circumstances.
Good 11 recommends enabling two-factor authentication on your account where available. If you believe your account has been compromised, change your password immediately and contact support. Good 11 will investigate and take appropriate action to secure your account.
Any bets placed or withdrawals requested from your account before you report a security breach are your responsibility. Good 11 cannot reverse transactions that were processed before a compromise was reported.
Good 11 is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their activity, including deposit limits, session time reminders, loss limits, and self-exclusion. These tools are available in your account settings and can be activated at any time.
If you feel that your gambling is becoming a problem, Good 11 encourages you to use the self-exclusion tool, which will block access to your account for a period of your choosing. Self-exclusion requests are processed within 24 hours. During the exclusion period, you will not be able to access your account, place bets, or receive promotional communications from Good 11.
For more information about responsible gaming tools and external support resources, visit the Responsible Gaming page.
Good 11 collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. Good 11 does not sell personal data to third parties. Data is used for account management, payment processing, identity verification, and responsible gaming purposes.
Good 11 provides the platform on an "as is" basis. While every effort is made to ensure continuous availability and accurate game outcomes, Good 11 does not guarantee uninterrupted access to the platform. Good 11's liability to any player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.
Good 11 is not liable for any indirect, consequential, or incidental losses arising from use of the platform, including but not limited to loss of winnings due to technical errors, disconnections, or platform downtime.
Good 11 reserves the right to update these Terms and Conditions at any time. Material changes will be communicated to players via email or a prominent notice on the platform. Continued use of the Good 11 platform after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you must close your account and withdraw any remaining balance before the changes take effect.
If you have any questions about these Terms and Conditions, or if you need to report a concern related to your account, please contact the Good 11 support team:
Good 11 aims to respond to all email enquiries within a few hours. For urgent account issues, live chat is the fastest way to reach the support team.